Simphony POS, created by Oracle MICROS, is specifically built to assist restaurants, cafes, bars, hotels, resorts, and casinos in effectively handling tasks such as managing orders, inventories, menus, and other related operations. This system facilitates online payment processing, seamless integration with food delivery apps, and the ability to streamline stock levels, all within a single, user-friendly platform.

What works best for what business

It’s recommended to choose a POS system that can be customized to meet the unique needs of your specific business type.

Pizzerias:

• Customizable pizza options and toppings
• Order modifiers for special requests
• Delivery management and tracking
• Pizza tracker for customers
• Kitchen display systems for efficient order management

Quick Service Restaurants:

• Fast order processing and payment options
• Menu engineering for upselling and combo items
• Self-ordering kiosks or mobile ordering for faster service
• Kitchen display systems for quick order preparation
• Integration with third-party delivery platforms

Retail Stores:

• Inventory management and tracking
• Barcode scanning and product lookup
• Customer relationship management (CRM)
• Loyalty rewards programs
• E-commerce integration for online sales

Full Service Restaurants:

• Table management and reservations
• Split checks and itemized billing
• Menu engineering for suggestive selling and specials
• Ingredient inventory tracking
• Integration with kitchen display systems and tableside ordering tablets

Small Businesses:

• Easy setup and affordable pricing
• Inventory management
• Sales reporting and analytics
• Employee management and scheduling
• Flexible hardware options (tablet-based, mobile, etc.)

Bars and Nightclubs:

• Drink and cocktail recipes with ingredient tracking
• Tab management and comp drinks
• Age verification for alcohol sales
• Happy hour pricing and promotions
• Integration with ID scanning systems

Key features and functionality

Let’s explore the top features associated with this leading POS provider.

• User-friendly interface with color-coded design for swift navigation.
• Various POS platforms available that share core elements and concepts.
• Easy menu builder to offer a wide range of options to customers.
• Efficient management of multiple orders, payment acceptance, bill splitting, and other essential tasks.
• Cloud-based system offering online storage and remote access to back-end functions.
• Diverse selection of hardware devices directly accessible from Oracle.
• Tableside ordering capabilities using touchscreen tablets.
• Comprehensive data reporting features for better business management and performance analysis.
• Partnership with numerous credit card processing providers.
• Labor management tools for tracking staff hours and other important metrics.
• 24/7 customer support and an online resource portal.
• Advanced loyalty program builder for rewarding frequent customers.
• Ability to offer gift cards to customers.
• Extensive inventory tracking to prevent product or ingredient shortages.
• Scalability to accommodate businesses of any size, even large stadiums or event venues.

Integration capabilities

The Simphony POS system offers various integration capabilities to enhance its functionality and provide a comprehensive solution for businesses. Some of the integration capabilities of the Simphony POS system may include:

• Payment Processors
• Online Ordering and Delivery Platforms
• Inventory Management Systems
• Customer Relationship Management (CRM) Software
• Accounting Software
• Employee Management Systems
• Third-Party App Integrations

Why choose Simphony POS System

Simphony POS system is designed to support every concept from quick service to fine dining, making it easy for you to simplify and scale your business. Here are how it would help:

• Online Ordering and Delivery: Simphony allows you to efficiently manage your menu items from a centralized source, ensuring accuracy and enabling you to curate menus that prioritize profitability and customer satisfaction.

• Real-Time Table Management: It can be customized according to specific needs. This screen greatly improves operational efficiency and enhances customer service, leading to better table turnover rates and increased revenue. Lastly, Simphony offers service alerts that help staff members stay attentive and responsive to the needs of every guest during their visit.

• Reservations and Wait Lists: The reservation list feature in Simphony enables hosting staff to efficiently manage all incoming reservation requests. For restaurants that utilize future reservations or multiple dining room layouts, a tabbed template is available to facilitate easy navigation between wait lists, reservation lists, and table layouts.

• Custom Look and Language Support: Simphony offers the option to customize its graphical interface to perfectly align with your restaurant’s aesthetic, ambiance, and overall layout. Provides support for numerous languages and currencies, including but not limited to Chinese, Japanese, Spanish, French, German, and Italian.

• Self-Service Kiosks: Simphony powers both Oracle MICROS self-service kiosk hardware and external kiosks, offering the advantage of reducing queues and wait times. As a result, it is possible to efficiently update prices, menu options, and promotional items on multiple kiosks simultaneously.

• Multichannel Kitchen Displays: Simphony seamlessly integrates with Oracle MICROS Kitchen Display Systems (KDS) to improve kitchen efficiency. It also helps in minimizing errors, elevating food quality, and optimizing the overall speed of service. Kitchen staff can effortlessly prioritize food preparation and manage timing across multiple stations.

Integrations & Hardware

• Oracle Payment Cloud Service: Oracle Payment Cloud Service is a comprehensive payment solution that enables businesses to accept various forms of payment, including debit cards, credit cards, Apple Pay, Samsung Pay, and Google Pay. 

• Integrations Ecosystem: Simphony is developed on a secure and adaptable API, operating on either Microsoft Windows or Oracle Linux, depending on your preference. Seamlessly integrate your preferred online ordering platforms, delivery services, mobile payment processing, and various other applications.

• Hardware Add-Ons: Simphony is fully compatible with an extensive range of peripherals from various third-party vendors. This includes cash drawers, EMV credit card readers, receipt printers, fingerprint scanners, weight scales, barcode scanners, and more. You can seamlessly integrate and utilize these peripherals to enhance your point-of-sale operations.

To further enhance your understanding, we invite you to take our questionnaire. Your feedback and preferences will allow us to customize our solutions to better meet your unique requirements.